This page summarises the relevant sections of our Terms & Conditions. If anything here differs, the Terms apply.
1Bookings are non-cancellable
Bookings are strictly non-cancellable and non-refundable, as we prepare food on a backorder basis and reserve limited seats exclusively for each customer. Bookings are also non-transferable unless expressly approved by the Franchise Operator.
2Rescheduling is allowed
You can move your booking to another session or date, provided you pay any difference in price between the original booking and the new session or date.
3If FlyDining cancels or postpones
Sessions may be postponed, rescheduled or cancelled because of weather conditions, technical issues or safety concerns. If you cannot be moved to another available date, you will receive a full refund, processed within 5 to 7 working days to the original mode of payment. Read more on our Weather Policy and Refund Policy.
4Late arrival and no-shows
Guests must arrive at least 40 minutes before the scheduled session. Late arrivals are treated as no-shows and are not eligible for refunds or rescheduling. The table takes off as scheduled.
5Who handles my booking?
Each FlyDining location is run by an independent Franchise Operator, who manages bookings, rescheduling and refunds for that city. Contact the operator through your booking confirmation or the city page.
