Guest guidelines

Safety Rules

Simple rules that keep every guest safe, comfortable and ready to enjoy the view.

On this page

Who can take partArrival and check-inOn boardNot allowedWhat to wearStaff authority

Minimum age5 years
Max weight100 kg
Arrive40 minutes early
SmokingNot allowed

1Who can take part

  • Minimum age is 5 years. Children below 5 are not permitted.
  • Pregnant women cannot participate.
  • Maximum weight is 100 kg per person.
  • Please tell us about any medical condition such as heart disease, epilepsy or vertigo before boarding.
  • Wheelchair users and guests with mild disabilities can take part. Contact us with details before booking so our safety officer can guide you.

2Arrival and check-in

  • Arrive at least 40 minutes before your session.
  • Carry valid government-issued photo ID for check-in.
  • Use the restroom before boarding. In an emergency the table can be lowered, but rejoining the session is not possible.

3On board

  • Wear the safety harness at all times and follow crew instructions.
  • Never tamper with or remove safety gear.
  • Mobile phones, cameras and loose items are restricted unless the staff authorise them.
  • Unsafe, abusive or disorderly behaviour leads to removal without a refund.

4Not allowed

  • Smoking, lighters and cigarettes.
  • Alcohol, narcotics or arriving under the influence.
  • Sharp objects, flammable materials and pets.

5What to wear

  • Suitable clothing and secure footwear.
  • Avoid loose garments, high heels, slippers and open footwear, and we recommend avoiding skirts.

6Staff authority

The crew and safety officers can refuse boarding or end participation if they judge a guest unfit or unsafe. See also our Safety Measures and Liability pages.

Questions about this policy?

Our team is happy to help before you book.