Merchandise Returns & Exchange

1Made to order

Most FlyDining merchandise items are custom-made after an order is placed. Due to the personalized nature of these products, we cannot accept cancellations, returns, or refunds once the order has been processed or shipped.

2Order Cancellation

• Orders cannot be cancelled once confirmed and moved into production.
• Please review your order carefully before submitting it.

3Returns

• We do not accept returns or refunds for any reason other than transit damage.
• Goods once sold cannot be taken back, especially custom or made-to-order items.

4Exchanges (for Damaged Items Only)

• If an item arrives damaged, contact us within 48 hours of delivery with clear photos of the damage and packaging.
• After verification, we will arrange an exchange for the same product only.
• No monetary refunds will be issued.

5Conditions for Exchange Approval

• The item must be unused, in original packaging, and accompanied by proof of purchase.
• Claims made after 48 hours of delivery will not be accepted.

6Non-Returnable / Non-Exchangeable Items

• Personalized or made-to-order merchandise.
• Sale or promotional items.

7Contact

For exchange assistance, email hello@jumpkingindia.com with your order number and issue details.