This page summarises the relevant sections of our Terms & Conditions. If anything here differs, the Terms apply.
Refund time5 to 7 working days
Paid toOriginal payment mode
Handled byLocal franchise operator
1When a refund applies
- The experience is cancelled by the organisers, for example because of major unforeseen circumstances such as natural disasters or severe weather.
- You cannot be moved to another available date after such a cancellation. You will then receive a full refund.
Refunds are processed within 5 to 7 working days using the same mode of payment used for the booking.
2When a refund does not apply
- Late arrivals and no-shows.
- Guests who are intoxicated or under the influence of drugs.
- Denied boarding for health or safety reasons.
- Violations of safety, conduct or behaviour rules.
- Voluntary cancellations, bookings are non-cancellable (rescheduling is available).
3Who processes refunds
Refunds, where applicable, are processed only by the Franchise Operator of your location. Jumpking International LLP, the brand owner, does not process refunds for franchise bookings.
4Merchandise
Orders from the FlyDining merchandise store follow a separate policy. See Merchandise Return & Exchange.
