This page summarises the relevant sections of our Terms & Conditions. If anything here differs, the Terms apply.
Cancelled forSevere weather & safety
You canReschedule or get a refund
Refund time5 to 7 working days
1When sessions are cancelled
The experience is cancelled only in the event of major unforeseen circumstances such as natural disasters, severe weather conditions or similar events. Sessions may also be postponed or rescheduled because of technical issues or safety concerns.
2Your options
- Reschedule to another available date.
- If you cannot reschedule, receive a full refund within 5 to 7 working days to your original mode of payment.
3Safety decisions are final
FlyDining staff and safety officers have complete authority over safety and operations. The crew can halt a session or carry out an emergency descent whenever needed, and guests must stay calm and follow instructions.
4Force majeure
Neither the Franchisor nor the Franchise Operator is liable for losses caused by force majeure events.
